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Examining Global Insights on the Changing Public Perceptions of Artificial Intelligence

Artificial Intelligence (AI) is revolutionizing the way work is carried out and services are provided. Businesses are harnessing the incredible potential of AI to enhance data-driven predictions, optimize their products and services, stimulate innovation, improve productivity and efficiency, and reduce costs.

Nonetheless, adopting AI also presents potential risks and challenges, which leads to concerns about whether AI usage today can be considered completely reliable.

Examining Global Insights on the Changing Public Perceptions of Artificial Intelligence

In order to fully realize the advantages of AI and get a good return on investment, it is important to consistently maintain the confidence and trust of the public. To encourage people to adopt AI, they should have faith that it is being developed and used in a responsible and dependable way.

AI trust and acceptance

Many people feel hesitant to trust AI systems and have moderate or low acceptance of AI. However, the level of trust and acceptance largely depends on the particular AI application. According to recent research, 61 percent of individuals are skeptical about trusting AI systems, while 67 percent report low to moderate acceptance of AI.

Interestingly, AI use in healthcare is widely trusted and accepted, whereas AI use in human resources is the least trusted and accepted. One noteworthy finding is that people in emerging economies tend to be more positive, trusting, and accepting of AI than people in other countries.

Potential AI advantages and risks

Many people acknowledge the potential benefits of artificial intelligence (AI). However, only around half of them believe that the advantages of AI outweigh the risks. Across different countries, people have similar perceptions of the risks involved with AI, with cybersecurity being rated as the top risk globally, according to a recent study.

The survey found that around 85% of the respondents recognize that AI can result in a range of benefits. Despite this, only half of them think that the benefits of AI are greater than the risks involved. The top concern for people is cybersecurity risk, with 84% of the respondents citing it as a significant worry.


Who is responsible for developing and governing AI in a trustworthy manner? 

According to a recent survey, people have the highest levels of confidence in national universities, research institutions, and defense organizations when it comes to the development, use, and governance of AI in the public's best interest. They are least confident in government and commercial organizations.

The survey reveals that 76% to 82% of respondents trust universities, research institutions, and defense organizations to develop, use and govern AI. On the other hand, one-third of respondents lack confidence in government and commercial organizations to develop, use and govern AI.


Responsible AI 

The concept of responsible AI has gained significant global attention and support. The trustworthiness of AI is dependent on ensuring that certain principles are in place, which people expect to be regulated with external and independent oversight. Current regulations and safeguards are viewed as insufficient by many.

According to a recent survey, 97 percent of people strongly endorse the principles for trustworthy AI. Furthermore, three out of four participants would be more willing to trust an AI system when assurance mechanisms are in place. Additionally, 71 percent of people expect AI to be regulated.


AI in the workplace 

Artificial Intelligence (AI) is widely accepted as a useful tool to enhance work and assist in managerial decision-making. However, the majority of people prefer humans to maintain control over AI's usage in the workplace.

About 50% of people are willing to trust AI when it comes to tasks related to work. On the other hand, most people feel uncertain or uncomfortable about using AI for HR and people management.

Additionally, 40% of people are concerned that AI will replace their jobs in the future. It's worth noting that younger people, university graduates, and managers tend to be more confident and trusting in AI's abilities at work.



Many people desire to learn more about AI, but they currently have a low level of understanding. Those who possess a better understanding of AI are more likely to trust it and perceive greater benefits.

According to a recent survey, half of the respondents feel that they do not have a good understanding of AI or when and how it is used. Moreover, 45 percent of those surveyed are unaware that AI is used in social media.

The survey also highlights that an overwhelming 85 percent of respondents want to know more about AI.


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